Landscaping Canberra

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Rachel Heffernan 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience overall! Trevor was lovely to speak to and dealt with any issues we had. Everything was done as we expected it to be. Thank you. If we need anymore landscaping, we know who to contact.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tony 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The team from Dimensions transformed our awkwardly shaped backyard from a muddy hellscape into a really lovely, livable and modern space. Despite having to work around two awkward existing concrete slabs, Trevor and his team did a fantastic job throughout the process, from initial consultation, through the design phase and then construction.We're enjoying our lovely new courtyard and garden terrace! Would recommend to anyone in the Canberra area looking for a local, professional, full-service landscape company!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ling Lee 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Many thanks to Peter and his team for working through very warm conditions. They did a great job and we really appreciate their attention to detail and Peter’s clear communication to get the job done! Great work 🙏
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 B A 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
A big thank you to all the team who didnt even worried about heat and worked hard as if its their own garden.Thanks to Trever, Phil, Chris, Michael and Mohammad (hope I remember all correct(: ).  They did our backyard makeover beautiful just can't wait to see the plants grow. And we are enjoying our fountain. Thank you so much to all .🙏
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jo Metcalfe 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Thankyou Trevor and your entire team.
This experience exceeded my expectations, from consultation through to completion.
Your processes incorporating my preferences and your design have transformed my yard.
Installation was seamless, despite a hiccup involving a spring which was remedied with improved drainage.
Again thankyou for your professionalism, creativity and going above and beyond with your attention to detail.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Canberra Seb 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I would be very wary about using Trevor and his team. Clearly Trevor knows a lot about landscaping and gardens and he shares his knowledge generously. He deserves credit for that. He also came up with a few ideas that we hadn’t thought of that were improvements, and it didn’t feel like they were “up-sells”. So credit there too.

But the real measure of dealing with someone is how they respond when something goes wrong. Unfortunately this is where Trevor is not so pleasant to deal with.

For reasons that I cannot work out, Trevor was on holidays when most of the work was being done for us on our rear pergola. It was completely unclear to us who was in charge and quite clearly things we asked to have happen didn’t happen. At the end, a number of things were left in a really undesirable state - taps, fittings and conduits put into fresh concrete that looked awful, concrete that curved at the edge when it was meant to be straight, a sizeable gap with the pre-existing retaining wall and they forgot to install two drains we paid and asked for. But the worst bit was they’d excavated too far down and the concrete pad was way out of alignment with our lawn. As a result I had to spend thousands getting someone else to put in a garden bed and retaining wall to recover this and make it look planned. Trevor saw this gap before the job was finished. Perhaps he hoped I wouldn’t notice?

When I complained about these issues, Trevor was pretty good (although there were a few moments) and he ended up agreeing to shave about 20 % off the bill. I suspect he lost his margin. A pity. I’d rather the work was just done properly to begin with.

I wish that was the end of my dealings with Trevor. However, it wasn’t. We had also engaged Trevor and his men to excavate part of our backyard and lay soil down so we could seed it for lawn. Months later we realised that his men had forgotten to apply the top soil or excavate it to the right depth. It had been a busy period for us. We just hasn’t had recalled the specifics of what we’d paid Trevor to do.

When we raised this with Trevor he admitted they hadn’t put the top soil down and offered us a refund for that. However when I pointed out that we had no where to put that soil and grow turf because the excavation level was wrong and didn’t align with the path next to it, he refused to come back and fix it.

He argued that somehow this was the correct depth and he stuck with this line even though I pointed out that if I laid any reasonable amount of top soil it would fall onto the garden path because he’d left those areas flush.

Eventually I said that if he wouldn’t fix it, I would have to pursue the matter at ACAT. He said he would prefer to mediate the matter via the Building Commission. I therefore engaged them and a little over six weeks later they reached out. However within days they advised that Trevor had refused mediation.

When I challenged him on this, he simply reiterated his offer to refund the cost of the soil but made no offer to fix up the incomplete excavation. So it was all just a ruse - nearly two months wasted (along with the unreturned phone calls, emails and text messages mind you) and still no willingness to finish the job.

We’ve now had several other landscapers come through to quote on finishing the job and it seems like it’ll cost us an extra $5-7k to finish his work.

I have advised Trevor that we will be pursuing him at ACAT. What a shame.

Pics - dodgy pipework into concrete; poor concreting; concrete that doesn't meet existing retaining wall; curved concrete (when supposed to be straight); incomplete excavation where Trevor says we can somehow apply a reasonable level of top-soil to grow lawn :-(
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lorraine Cunningham 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Our front yard is spectacular. A combined effort of imagination, plant knowledge and human effort has gone in to making what will become a serene, welcoming entrance. The corten screens bring a bit of privacy, and will protect the front door from the summer sun, letting in the winter sun.
Can't wait to see what the next couple of years evolves in to, especially the 3 trees.
Thank you to Trevor, Peter and gang for a great job. Very happy and appreciative.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Marion Vilkaitis 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Thoroughly recommend Dimension Gardenscape.  We chose this company for our balcony garden.  It looks great.  Mick was very easy to work with when changes needed to be made.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Ben 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This review is a bit late, but I truly mean it. Dimensions Gardenscape did a fantastic job on our garden. Our home is on a hilly area, which made the work challenging, but handled it beautifully. The transformation really changed the whole look of our house.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sarah T 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Dimension did an amazing job building wicking beds in my backyard. The quality is great, and I’m really happy with their work. Highly recommend!